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Shipping & Delivery



While we will do all we can to ensure that your order is shipped and delivered to you on time, we are unable to guarantee that all orders will be delivered within the stipulated time frame.


If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.


SHIPPING & DELIVERY ESTIMATES


All orders are shipped on business days only. We do not ship on Saturdays, Sundays and public holidays.


Country Shipping Fee Document Fee Total Fee Estimated Days
CHINA RMB600/kg 5-6 Days
USA USD108/kg USD25 USD133/kg 5-6 Days
CANADA USD108/kg USD25 USD133/kg 5-6 Days
SINGAPORE USD50/kg USD8 USD58/kg 3-4 Days
HONGKONG USD50/kg USD8 USD58/kg 3-4 Days
TAIWAN USD57/kg USD8 USD65/kg 3-4 Days
UK USD64/kg USD8 USD72/kg 5-6 Days


SHIPPING FEES STATED ABOVE IS NOT A FIXED RATE


As our shipping fees calculated based on a normal 1Kg package volumes, which is a 2 box of 500grams packaging. The shipping fees stated above might be different if you made a request of splitting the birdnest to several boxes of a different packaging size, as it will change the volume size of the package, thus the shipping fees will also be different.


SPECIAL NOTICE OF CHINA SHIPMENT


The shipping fees to China come with insurance. So don’t worry, if there’s an unexpected event during the shipment period. As we guarantee that we will be responsible for it. However, the fees stated above is only cover the shipping fees from Indonesia to China (Yun Nan Province, our shipping company branch). Then, the moment your parcel has reached China, we will use Shun Feng shipping company (顺风快递) to send the package to the designated address. And for this you will need to pay additional shipping fees directly to the Shun Feng company (顺风快递), depends on the distance of our shipping company branch from the customer’s designated address.


WRONG ITEM SHIPPED/MISSING ITEM


If you received a product that is not what you have ordered, or missing something from your order, please email us at ekawaletbirdnest@hotmail.com within 3 business days from the day you received the product for further assistance.